Log in to Zalo with a QR code
Chat, Channel accounts, Add account, then scan the QR with the Zalo app. Choose "System" (shared by the team) or "Personal".
Channel · Zalo
Zalo customers no longer live on each employee phone
Vietnamese customers message on Zalo more than anywhere else. hOne brings both staff personal Zalo accounts and the company Zalo OA into one inbox, with access control and AI replies under conditions you set.
The problem
Company customers live on each salesperson phone
Sales staff look after customers on their own Zalo. When they are off, switch phones or are asleep, nobody answers, and the chat history sits in a private account.
- Zalo messages stay on personal phones, so the company has no copy and no statistics.
- To let a colleague reply, you must share a Zalo password or forward messages one by one.
- Nobody covers after hours, so an evening question is answered the next day.
How hOne solves it
Zalo inside the company system, with access you control
Scan a QR code once and the Zalo account appears in Chat. You choose which conversations are stored, who can access them and from what point in time. Zalo OA connects through the official Zalo login, with no QR scan.
Key capabilities
Choose which conversations are stored
Listen mode "All" or "Whitelist". Conversations you block are neither stored nor shown. You can also fetch missed older messages, up to about 2 weeks.
Conversation-level access sharing
Grant "Full access" or "By thread" to each employee and limit visible messages: all, from the moment of sharing, or from a chosen date. Every grant and revocation is logged.
Zalo contacts
The Zalo contacts page has tabs All, Friends, Groups and Requests, search by name or phone, and shows the linked customer. Send friend requests and create groups from Chat.
Zalo broadcast
Send to conversations filtered by tag, keyword or picked by hand; insert the recipient name with {{name}}, send a test, send now or schedule. Speed: 6, 12, 20 or 30 messages per minute.
Official Zalo OA
Connect under Settings, Integrations, "Connect Zalo OA" with a Zalo login. Use the shared hOne Zalo App or your own. Tokens refresh automatically and hOne tells you when to reconnect.
Conditional AI replies
Each account has "Automatic AI settings": on for all conversations or selected ones; trigger always, outside hours, or when staff have not replied within N minutes; handoff keywords.
How it works
Add a Zalo account
Choose Add account, enter a name and phone number, and scan the QR. For Zalo OA, go to Settings, Integrations and click Connect Zalo OA.
Choose listening and access
Pick the listen mode, block noisy conversations and share access with colleagues by conversation or with full access.
Serve customers in Chat
Reply in the shared inbox, link the customer, use canned replies and assign conversations. Turn AI on for the conversations or hours you want.
Watch the connection
Each account shows Connected, Reconnecting, Paused or Error, with Test connection, Reconnect, and Log in again by QR when the session expires.
A real workflow
A customer asks about stock in the evening, staff pick up in the morning
Công ty ABC uses one shared "System" Zalo account for the sales team. AI is set to reply only outside working hours.
- Ms Lan (Cửa hàng Demo)Writes on Zalo in the evening: "Is this swivel chair in stock, and how much is it?"
- AIThe "outside hours" condition matches. AI looks up the product in hOne, answers stock and price, and waits a few seconds like a person typing before sending.
- Ms Lan (Cửa hàng Demo)Writes again: "Please let me talk to a sales person." A handoff keyword matches.
- hOneAI stops, the conversation shows a support request for the sales team and is assigned by the rules.
- MinhAt 08:30 the next morning opens Chat, sees a conversation with context, accepts it and sends Ms Lan a quote.
Connects with the rest of hOne
Omnichannel chatEvery Zalo message appears in the omnichannel inbox, sharing assignment rules and reports.AI assistant & KnowledgeThe knowledge base and AI tools feed the automatic replies on Zalo.CustomersZalo contacts and conversations link to customers in the system.ProductsAI looks up products, prices and stock when customers ask on Zalo.
Frequently asked questions
How does personal Zalo connect?
By QR code, because Zalo has no official API for personal accounts. When Zalo asks you to sign in again, hOne reports an expired session and you scan the QR again. Zalo OA uses the official Zalo connection.
Can an admin read staff personal Zalo?
Not by default. Admins can still manage account settings (on/off, QR, sharing) but read messages only when access is shared with them, or when you turn on the option in Chat config. Every grant is logged.
Who does Zalo broadcast reach?
Recipients are chosen from existing conversations of that Zalo account, by tag, keyword or by hand. Choose a slow speed to reduce the risk of Zalo limits. For Zalo OA you reply to each conversation in the inbox.
Can I use several Zalo accounts at once?
Yes. Each phone number has one channel to avoid duplicates; several accounts appear together in the inbox and can be filtered by account.
Does Zalo OA need a separate plan?
The Zalo module is in the Premium plan and Chat from the Standard plan. Your plan may differ, so ask hOne.
More in this area: Omnichannel chat & AI
Omnichannel chatZalo, Messenger, WhatsApp, LiveChat and internal chat in one inbox, linked to customers.WhatsApp personalLink a WhatsApp number by QR, chat 1-to-1 in the shared inbox, with sending limits that protect your number.Facebook MessengerPage Messenger in the shared inbox: one-tap phone request, auto customer creation, Lead Ads leads.Livechat AIA website chat window from one snippet: AI replies, customer verification, staff handoff, assignment.AI assistant & KnowledgeKnowledge base, AI tools, customer verification, AI simulator and a work assistant for your team.