Connect several Pages
Settings, Integrations, "Connect Facebook", then pick the Pages. Each Page shows Active, Expiring soon or Needs reconnect. Use the shared hOne Facebook App or your own.
Channel · Facebook
A Page message becomes a customer record in one tap
Customers who message your Page on Messenger land in the sales team shared inbox. When a customer leaves a phone number or fills an ad form, hOne creates or links the customer record for you.
The problem
Facebook ad customers message the Page and leave nothing behind
You run ads and customers message your Page. The Page admin replies from a phone, and the customer phone number gets buried in the chat and never reaches the CRM.
- Only a few people hold Page rights, so the whole sales team cannot reply together.
- Phone numbers and emails left in chat must be copied by hand into the customer list.
- Leads from ad forms sit inside Facebook and nobody sees them in time to call.
How hOne solves it
The Page joins the shared inbox, contacts flow into the CRM
You connect the Page with a Facebook login. Messages appear in Chat for the whole team. When a customer leaves a phone number or email, hOne finds the existing customer or creates one, links it to the conversation and leaves an internal note for staff.
Key capabilities
Reply right in Chat
Send text, images, video, audio and files. The customer name and avatar are fetched from Facebook after the first message.
Ask for phone or email with one button
The "Ask for phone / email" button sends a message with "Send phone number" and "Send email" buttons. Facebook pre-fills them from the customer account, so the customer taps once.
Auto-create customers
When a customer leaves a number or email, hOne links an existing customer or creates one with the source "Facebook (Page name)". This is on by default and can be turned off.
Receive Lead Ads leads
Facebook Lead Ads submissions arrive in hOne as customers with the source "Facebook Lead Ads" and the form name, ready for your sales team to call.
AI replies and handoff
AI can answer Messenger from the knowledge base and send the phone or email buttons. When the customer wants a person, the conversation is handed to staff.
The Facebook 24-hour window
Facebook lets a Page reply within 24 hours of the customer last message. Outside it, hOne reports the message as not sent instead of breaking the policy.
How it works
Connect the Page
Go to Settings, Integrations, click Connect Facebook, sign in and choose your Pages. The channel appears in Chat on its own.
Set access and assignment
Share the channel with staff and set assignment rules. Decide whether "auto-create customers" stays on.
Reply and ask for contact
Reply in Chat. When the customer is interested, click ask for phone/email; one tap from the customer creates or links the customer record.
Follow the leads
Review new customers with a Facebook source and Lead Ads leads, then call them or move them into the sales pipeline.
A real workflow
An ad customer messages the Page to ask about price
Cửa hàng Demo runs ads for office chairs. The Page is connected to hOne and the sales team is Lan and Minh.
- Messenger customerWrites to the Page: "How much is this mesh swivel chair?"
- hOneThe conversation appears in Chat with the name and avatar from Facebook and is assigned to Lan by the rules.
- Ms LanQuotes the price, then clicks "Ask for phone / email". The customer sees two buttons and taps "Send phone number".
- hOneLooks the customer up by phone, finds none, so it creates a customer with the source "Facebook (Cửa hàng Demo)", links it to the conversation and adds an internal note.
- MinhNext morning sees the new customer in the CRM with phone number and chat history, and calls at 09:00.
Connects with the rest of hOne
Omnichannel chatMessenger shares the inbox, assignment rules and waiting-customer reports.CustomersA phone number left in chat or a Lead Ads form becomes or links to a customer record.AI assistant & KnowledgeAI answers Messenger from the knowledge base and asks for contact details with buttons.Sales pipelineCustomers from Facebook can be moved into the sales pipeline for follow-up.
Frequently asked questions
Can I message customers at any time?
Facebook lets a Page reply within 24 hours of the customer last message; outside that window hOne reports the message as not sent. For bulk sending, use Zalo Broadcast or Email Marketing.
Does it work for Instagram?
hOne currently connects Facebook Page Messenger. Instagram is not covered.
What does Lead Ads need?
Your Facebook App needs the leads_retrieval permission approved by Meta and the Page must be subscribed to leads. hOne has a button to resubscribe Pages and shows a notice in the Facebook settings if Facebook refuses.
Does auto-creation make duplicate customers?
hOne looks the customer up by phone or email first, creates one only when none exists, and only fills empty fields without overwriting existing data. You can turn the option off in the Facebook settings.
What if the Page token expires?
hOne shows "Expiring soon" or "Needs reconnect" in Settings, Integrations. Click Reconnect Facebook to renew; the chat history is not lost.
More in this area: Omnichannel chat & AI
Omnichannel chatZalo, Messenger, WhatsApp, LiveChat and internal chat in one inbox, linked to customers.Zalo personal & OAPersonal Zalo via QR and official Zalo OA: conversation access, contacts, broadcast, AI.WhatsApp personalLink a WhatsApp number by QR, chat 1-to-1 in the shared inbox, with sending limits that protect your number.Livechat AIA website chat window from one snippet: AI replies, customer verification, staff handoff, assignment.AI assistant & KnowledgeKnowledge base, AI tools, customer verification, AI simulator and a work assistant for your team.