Bell and inbox
The bell in the top bar updates in real time. The Notifications page has All and Unread tabs, search, filters by group and mark all as read. Click a notification to open the right screen.
Notifications
The right work reaches the right person, at the right time
Everything that happens in hOne, such as being assigned a task, being mentioned, an order changing status or a leave request waiting for approval, lands in one notification inbox. Each person chooses which types to receive and through which channel.
The problem
Important work drowns in chat, and after-hours messages annoy
Reminders spread across several chat groups get missed, while messages sent outside working hours are simply irritating.
- A task is assigned or an approval is waiting, and nobody knows until they open the system.
- Notifications arrive at any time, including late evenings and weekends.
- Telling the whole company about something means posting in each group by hand.
How hOne solves it
One inbox, several channels, you decide
hOne creates a notification for each event and delivers it through the channels you enabled: real time in the browser, browser push, email, and mobile app push for some types. You switch off what you do not need and set quiet hours.
Key capabilities
Priority levels
Each notification is Low, Normal, High or Urgent, shown as a coloured tag you can filter on so urgent items come first.
Pick types and channels
In Settings, the Notifications tab gives every type a switch and channel boxes: Realtime, Push, Email. Mandatory types carry a lock icon and cannot be turned off.
Browser push
Turn on Push to receive notifications even after you close the hOne tab. Settings has a test button so you know the browser received it.
Send notifications to your account email, or set a different address just for you. Email goes through your company SMTP; if none is configured it goes through the hOne server.
Quiet hours
Every channel except realtime has an overnight do-not-disturb window, for example evening to next morning. During it notifications are still saved in the inbox but not pushed through that channel.
Working hours for reminders
Proactive reminders (overdue tasks, unassigned items, waiting customers) are only sent on working days and hours. Admins set the company default and each person can set their own window.
Broadcast notifications
Users with permission pick everyone, specific teams or specific users and enter a title, message, priority and link; after sending they see how many were delivered or failed.
How it works
An event happens
A task is assigned, an order changes status, a leave request waits for approval, someone mentions you. hOne creates a notification for the right people.
hOne picks the channels
According to each person settings: whether that type is on, which channels it may use, and whether it is inside quiet hours. Suspended or resigned accounts get nothing.
Receive and open
Click a notification to jump to the related screen, and mark items as read one by one or all at once.
Fine-tune
Turn off noisy types, drop channels you do not need, set quiet hours or your own working window for reminders.
A real workflow
Lan is assigned a task while out of the office
Công ty ABC uses hOne. Minh assigns a task to Lan while she is away from her desk.
- MinhCreates the task "Send the contract to Cửa hàng Demo" and assigns it to Lan.
- LanThe hOne bell shows a new Normal-priority notification; because she enabled Push for this type, her phone browser also shows a push notification.
- LanTaps the notification, hOne opens the exact task and marks it as read.
- LanFinding the email copy redundant, she opens Settings, Notifications, and removes the Email channel for this type while keeping Push.
- MinhAt the weekend he sends a broadcast to the Sales team about next week meeting, priority High, with a link to the calendar. The result shows how many people received it.
Connects with the rest of hOne
Tasks & projectsAssignments, comments, due and overdue reminders create task notifications.Leave & overtimeLeave and overtime requests waiting for approval, and the decisions, all send notifications.AttendanceAttendance notifications are also pushed to the hCheckin app on the phone.Calendar & bookingAppointments and calendar reminders notify the people involved.TemplatesThe title and text of some notifications come from notification templates in Templates.
Frequently asked questions
Which channels do staff notifications use?
Three channels: realtime in the browser, browser push and email, plus mobile app push for some types such as attendance and leave. Messaging customers over Zalo is part of Omnichannel chat.
Can I switch off every notification?
Some types are flagged Mandatory (lock icon) and are always delivered. For other types you can turn off the type or drop individual channels; hOne always keeps at least the realtime channel.
Which channels do quiet hours apply to?
Every channel except realtime, set per channel with an overnight window, for example evening to next morning. Notifications are still saved in the inbox so you can read them later; they are just not pushed through a channel during quiet hours.
Do people who left the company still get notifications?
No. Suspended, resigned or deleted accounts receive no notifications, push included.
What does browser push need?
A browser that supports Web Push and your permission for hOne to send notifications. If nothing shows up, use the test button in Settings to check.
Who can send a broadcast?
Users with the broadcast permission, usually admins. You choose everyone, specific teams or specific users.