hOne improves every month. Here is what has reached you, newest first.
Interactive guides, sales payroll, initial setup and many experience improvements.
Opening hOne for the first time? Follow the steps and be ready to sell in minutes.
Where to find it: Appears automatically when an administrator signs in for the first time.
Customers who open the link see your company's domain, logo and title.
Where to find it: Quotations, Orders, Contracts > Send to customer button.
Check your data before importing and see exactly which rows have errors and why.
Where to find it: Customers > actions menu > Import customers.
Prints and PDFs are clean and easy to read, with no overlapping lines or extra blank space.
Where to find it: Quotations or Orders > Export PDF.
Browser calls drop less often and reconnect on their own when your network is unstable.
Where to find it: The hCall menu, or the phone icon in the top bar.
See your current plan, your usage and your remaining AI tokens at a glance.
Where to find it: Administrator Settings area (plan and license information).
hOne opens faster and tells you what to do when something goes wrong.
Where to find it: Applies across the whole system.
Neglected conversations are flagged and assigned to someone to handle.
Where to find it: Chat.
Share only the part of a conversation you want, without exposing earlier messages.
Where to find it: Chat > open a conversation > Share.
Personal information is shared only after the right person is verified.
Where to find it: Chat > Settings > Customer verification.
Everyone sees exactly the calls they are allowed to see.
Where to find it: hCall > History.
Get prompted to enable browser notifications at the right moment, and administrators can see who hasn't turned them on.
Where to find it: Settings > Tasks.
Manage tasks more visually and score quality as you approve.
Where to find it: Tasks > List or Kanban.
More flexible pay policies.
Where to find it: Payroll > Policies.
Sales staff can see their income in advance and open their payslip easily.
Where to find it: Avatar menu > Payslip.
Learn how to use hOne right on the real screen.
Where to find it: "?" button in the top bar.
Send quotations and contracts with the PDF and content already filled in.
Where to find it: Quotations, Orders, Contracts.
A smarter AI on chat duty, visual print template design, Excel/Word export, the hChat app and a new list interface.
Dashboard layouts adapt to your screen size and are easy to customize.
Where to find it: Home page; sign-in screen.
Type one keyword to find customers, quotations, orders, tasks and more at the same time.
Where to find it: Search box in the top bar.
Save your own views, filter by conditions and preview quickly without leaving the page.
Where to find it: Customers, Contacts, Quotations, Orders.
An upgraded interface foundation that is faster and smoother, now fully available in English.
Where to find it: Whole system.
No more reminders in the middle of the night or on weekends.
Where to find it: Settings > Notifications.
Move a Zalo channel between staff just by scanning a code.
Where to find it: Chat > Zalo accounts.
The product catalog stays up to date, and images in chat can be read as text.
Where to find it: Products > Import; Chat.
AI can look up orders and services from your company's other systems.
Where to find it: Chat > Settings > AI tools.
Chat with customers and colleagues right from your phone.
Where to find it: Search for "hChat" on the App Store or Google Play.
Images sent in a row appear as a tidy grid, and you can send many at once.
Where to find it: Chat.
Read what was said on a call without listening again.
Where to find it: hCall > Call history.
Review and restore old passwords.
Where to find it: Password vault menu.
Send customers an editable file that matches the print template layout.
Where to find it: Document Actions menu.
Find and pick customers and staff quickly, with the right permissions on every screen.
Where to find it: Quotations, Orders, Contracts, Tasks...
AI groups consecutive messages and replies with a sensible delay.
Where to find it: Chat > Settings.
Quote products that aren't in the catalog yet.
Where to find it: Quotations > product line.
Drag and drop to design quotation, order, delivery note and receipt templates as if drawing on paper.
Where to find it: Settings > Print templates > Create visual template.
One tone-of-voice guide for every channel, and a place to try the AI as a customer.
Where to find it: Chat > Settings.
Message your team faster.
Where to find it: Chat.
Enter a topic, link or file, and AI writes a draft for you to review before adding it to the knowledge base.
Where to find it: Knowledge base.
When a customer sets an appointment or a staff member makes a promise, hOne records it as a task.
Where to find it: Chat; Chat settings.
Turn it on once and every device sends customers the right language.
Where to find it: Chat > Auto-translate.
The floating chat window works on every channel, with smooth handoff to staff.
Where to find it: Chat, floating chat window.
Transparent payroll, recurring calendar items, bilingual livechat and bank transfer file export.
Administrators find out early to avoid interrupting the AI assistant.
Where to find it: System notifications.
Your inbox stays tidier.
Where to find it: Automatic.
Paying salaries through the bank takes just a few steps.
Where to find it: Payroll > Export transfer.
Keep records of former employees without keeping an account.
Where to find it: HR > Records.
Recurring items remind you at the right time each period.
Where to find it: Calendar, Tasks.
Every addition and deduction on a payslip has a clear reason.
Where to find it: Payroll > Payslips.
The chat widget detects the customer's language and sends transcripts through your company's email.
Where to find it: Chat > Chat widget settings.
One order can produce several different printouts.
Where to find it: Orders > Documents.
Let your customers edit documents together with you.
Where to find it: Documents.
A stronger Webmail, smarter notifications, flexible time tracking and an AI assistant in chat.
Your emails are less likely to land in spam.
Where to find it: Email marketing > Sending settings.
Team leads approve requests from their reports themselves.
Where to find it: Time tracking > Pending approval.
Each working day can have different rules.
Where to find it: Time tracking > Settings; Payroll.
Share a conversation with colleagues but let them see only from a certain point.
Where to find it: Chat > Share.
Work with many mailboxes as if they were one.
Where to find it: Webmail menu.
Search and filter notifications, and avoid repeated interruptions.
Where to find it: Notification bell.
Signers can also return a document to draft, and the public page always shows a tax column.
Where to find it: Contracts.
Know right away when Zalo needs to sign in again, and don't miss messages.
Where to find it: Chat > Zalo accounts.
Send verification codes by phone call and manage SMS with customers.
Where to find it: hCall > SMS, Reminders.
AI reads the conversation to help you get the picture and draft a reply.
Where to find it: Chat > conversation.
AI call center, in-browser phone, document drive, multilingual chat and automatic invoicing.
Manage lists more freely and collect sign-ups more easily.
Where to find it: Email marketing.
Send contracts to customers in a more professional way.
Where to find it: Contracts > Send to customer.
AI calls to remind people of appointments or runs mass calls following your script.
Where to find it: hCall > Reminders, Campaigns.
Make and receive calls right in your browser, no desk phone needed.
Where to find it: Phone icon in the top bar.
Invoices are issued and emailed automatically at the time you choose.
Where to find it: VAT invoices > Settings.
AI picks up, talks to customers in a natural voice and transfers to staff when needed.
Where to find it: hCall > AI assistant.
AI answers in whatever language the customer writes in; staff see a translation.
Where to find it: Chat.
Upgraded protection for sensitive data.
Where to find it: Applies across the whole system.
View and handle tasks without leaving the screen you're on.
Where to find it: Right toolbar.
Answer customers accurately when only part of the goods is available.
Where to find it: Quotes, Orders.
List and detail screens now share the same layout, so they're easier to get used to.
Where to find it: Whole system.
Open your Documents folder like a drive on your Windows computer.
Where to find it: Documents > Connect drive.
End-to-end sales process, proposals, a customer portal, email design, online documents and more.
A more compact chat on small screens, and quick replies with message templates.
Where to find it: Chat.
Leave requests reach the right approver.
Where to find it: Attendance > Leave.
Draw a flow so the system sends the right email to the right person at the right time.
Where to find it: Email marketing > Automation.
Open and edit Office files right in the browser, with several people working together.
Where to find it: Documents > select a file > Edit.
Design your own good-looking emails and sign-up pages without coding.
Where to find it: Email marketing, Landing pages.
Route incoming calls to the right person at the right time.
Where to find it: hCall menu.
Issue many draft invoices at once and catch discrepancies early.
Where to find it: VAT invoices menu.
Manage inbound contracts with suppliers too.
Where to find it: Contracts menu.
Issue stock and deliver goods linked to orders, and print notes from templates.
Where to find it: Orders > Goods issue.
Enter dozens of product lines as fast as in Excel.
Where to find it: Opportunities > Quotes.
Protect your margins and get the right price for each customer group.
Where to find it: Products > Price types; Sales settings.
Send quote requests to several suppliers, compare, and apply the best price.
Where to find it: Opportunities > Sourcing.
Each opportunity moves through clear process steps, with an owner for every step.
Where to find it: Sales menu.
Contracts show the payment schedule clearly and templates are easier to write.
Where to find it: Contracts menu.
Manage documents like a shared company drive.
Where to find it: Documents menu.
Attach tasks to customers, orders, projects and more, and sketch ideas on a whiteboard.
Where to find it: Tasks > details.
Write good-looking proposals and pricing options and send them to customers as a link or PDF.
Where to find it: Proposals menu.
Better account protection without getting in users' way.
Where to find it: Settings > Security.
A closed-loop quote process from sending to the customer's decision.
Where to find it: Quotes menu.
Customers submit support requests and track progress themselves, no phone call needed.
Where to find it: Customer support menu.
Add mailboxes more easily and turn emails into to-dos.
Where to find it: Webmail menu.
Each project has its own member list and permissions.
Where to find it: Projects menu.
Decide who can see a customer, and hand over fully when staff change roles.
Where to find it: Customers > Actions.
All of a customer's messaging channels in one place, with assignment of who handles them.
Where to find it: Chat > Channels.
Company announcements stand out more and comments are easier.
Where to find it: News feed menu.
Projects, digital contract signing, the hCall call center, calendar, KPIs and an AI assistant.
More layers of protection for accounts and data.
Where to find it: Applies across the whole system.
KPI scores are calculated automatically from sales and task data.
Where to find it: KPI menu.
Review vouchers faster and keep your inbox cleaner.
Where to find it: Payments, Webmail.
Manage personal and team calendars, with two-way sync with Google Calendar.
Where to find it: Calendar menu.
Ask the assistant in plain language to look things up and take actions.
Where to find it: Assistant icon in the top bar.
Control selling prices and handle many transactions at once.
Where to find it: Quotes, Settings > Teams.
Track projects from plan to completion together with your team.
Where to find it: Projects menu.
Sign and send electronic contracts and track signing status right in hOne.
Where to find it: Contracts menu.
A chatbot that answers customers 24/7 from your website content and documents.
Where to find it: Chat > Settings.
Make and receive calls right in hOne; manage business trips in the same system.
Where to find it: hCall menu, Attendance > Business trips.
Quotations, orders with their own PDF documents, and GPS-based time tracking.
Employees check in with location and photo, and managers see everything on the web.
Where to find it: Attendance menu.
Every quote and order can be printed to PDF using your company's template and saved with the record.
Where to find it: Quotes or Orders > Documents.
Enter a tax code and the system fills in the customer's company name and address.
Where to find it: Customers > Add new.
The first building blocks: omnichannel chat, website livechat, a knowledge base and task management.
Clearer task assignment with per-person checklists and a status button right in the title.
Where to find it: Tasks > open a task.
A guide panel suggests the next step right when you need it.
Where to find it: Guide icon in the corner of the screen.
Sell service packages by month, quarter or year with each period's price precalculated.
Where to find it: Products > product details > Period pricing.
Create groups, rename them and manage group conversations without opening another app.
Where to find it: Chat > select a group conversation.
Receive and reply to customer messages from your website and Zalo in a single inbox.
Where to find it: Chat menu.
Gather documents and FAQs in one place for the whole team and the chatbot to use.
Where to find it: Knowledge base menu.
Design campaigns, manage recipient lists and send in bulk from hOne.
Where to find it: Email marketing menu.