39 features
hOne features
Each module is built in depth yet integrates seamlessly with the whole system. Pick a module to see the details.
Omnichannel chat & AI
Zalo, WhatsApp, Messenger and Livechat in one inbox — AI replies from your knowledge base.
Omnichannel chatZalo, Messenger, WhatsApp, LiveChat and internal chat in one inbox, linked to customers.Zalo personal & OAPersonal Zalo via QR and official Zalo OA: conversation access, contacts, broadcast, AI.WhatsApp personalLink a WhatsApp number by QR, chat 1-to-1 in the shared inbox, with sending limits that protect your number.Facebook MessengerPage Messenger in the shared inbox: one-tap phone request, auto customer creation, Lead Ads leads.Livechat AIA website chat window from one snippet: AI replies, customer verification, staff handoff, assignment.AI assistant & KnowledgeKnowledge base, AI tools, customer verification, AI simulator and a work assistant for your team.
Email, Tickets & Marketing
Multi-account webmail with AI, customer support tickets and email marketing campaigns.
WebmailConnect existing IMAP/SMTP mailboxes: shared inboxes, rules, scheduled send, open tracking.Support ticketsEmail, chat and portal requests as tickets: statuses, SLA, auto-assign, macros, reports.Email MarketingLists, drag-and-drop templates, campaigns, automation and open/click/bounce stats.Landing pagesDrag-and-drop landing pages, email capture forms, versions, custom domain + SSL, view counts.
hCall telephony & Voice AI
Call from your business number on phone and browser; AI calls to remind appointments and follow scripts.
TelephonyExtensions, trunks, browser calling, history, recordings and SMS through SIMs, linked to customers.Voice AIAI agents answer calls by voice from your knowledge and hand over to staff with a summary.Call campaignsCall a customer list or remind one person at a time with AI, within call hours, with results as tasks.IVR and queuesMulti-step IVR scripts, ring groups, account-owner routing from the CRM, and business hours checks.
Sales & CRM
Customer 360, pipeline, quotes, orders, contracts — multi-level approval, customers approve online.
CustomersCustomer profiles, contacts, groups, Excel import, duplicate merge, sharing and handover.Sales pipelineStep-based opportunity board, department handover, price hiding per step, forecast and win rate.QuotationsBuild quotations, tiered discount approval, PDF and link sharing, online replies, convert to order.OrdersSales orders: price approval, customer confirmation by link, payments, stock-out, subscription renewals.ContractsSales and purchase contracts: approval and signing flows, customer link, renewals, payment schedules, scan import.ProductsCategories, variants, several price types, minimum-margin rules, Excel or WooCommerce import, AI descriptions.ProposalsSection-based proposals, multiple price options, branded PDF, internal approval, customer signing and comments.
Finance & Accounting
Income/expense, VietQR payment vouchers, e-invoices and automatic bank reconciliation.
TransactionsBank ledger: filter, categorise, confirm, reconcile, and link vouchers and VAT invoices.Payment vouchersReceipt and payment vouchers per order, contract or project with VietQR, PDF, email and bank links.E-invoicesCreate VAT invoices from orders or vouchers, issue and sync with EasyInvoice.Bank reconciliationImport statements, capture payments via hSMS, auto-match vouchers and orders, reconcile each line.Digital signingDigital PDF signing via AutoSign: profiles, permissions, requests, audit log, contracts and orders.
Inventory & manufacturing
Stock, packing and delivery, bills of materials and production orders.
InventoryStock per warehouse, receipts and issues, order reservations, barcode scanning and labels.Packing & deliveryChecked packing, delivery by driver or carrier, COD and proof of delivery.ManufacturingBOMs, production and subcontract orders, automatic costing, lot tracing, posted through Inventory.Reports22 reports in 8 groups, overview with charts, PDF or Excel export, scheduled email, AI assistant.
Work & People
hTask, documents with AI OCR, GPS attendance, leave, payroll and KPI.
Tasks & projectsKanban, list, deadline reminders, star-rated reviews with KPI points, and projects with phases and a client portal.DocumentsFolders, trash, sharing, Word and Excel editing, scan-to-FTP intake, WebDAV and optional OCR.AttendanceDual-photo and GPS check-in, monthly timesheet, approve and lock before payroll.Leave & overtimeLeave and overtime requests, tenure-based balances, year-end carry-over, overtime caps.PayrollPay periods, payslips, insurance, income tax, email delivery, employee agree or dispute.KPI & policiesWeighted KPI templates, evaluation rounds, policy documents with read confirmation, penalty and award tickets.
Utilities
Calendar and booking, business passwords, templates, notifications and mobile apps.
Calendar & bookingA calendar with tasks, leave and overtime; customer booking pages with approval; Google Meet; Google Calendar sync.TemplatesDesign PDF, email and notification templates with variables, preview and PDF export.NotificationsInbox, browser push and email; choose channels per type and set quiet hours.