Create a call campaign
Name it, choose the trunk and outbound hotline, then set the maximum concurrent calls and new calls per minute.
Phone · Campaigns
Remind dozens of customers without dialling by hand
Call a customer list on a schedule with an AI agent or a spoken message, within the hours and speed you set. For a single customer, set a one-off or recurring reminder call; results come back as tasks for the person in charge.
The problem
Calling customers by hand is slow and things get missed
Staff phone dozens of customers to remind them of appointments, confirm orders or flag payments. The work repeats, so it is forgotten and nobody collects the results.
- Working through a long list one number at a time takes a whole morning and still misses people.
- Appointment, payment due date and delivery reminders depend on each employee remembering.
- Call outcomes (agreed, declined, call back later) are not turned into next steps.
How hOne solves it
AI makes the calls on schedule, people handle the rest
A call campaign runs a contact list through the trunk and hotline you choose, only within allowed days and hours, with limits on new calls per minute and parallel calls. Reminder calls are for individual customers and can repeat. Each AI call gets a classified outcome and creates a task for the person in charge.
Key capabilities
Call schedule
Choose weekdays, start time, end time and time zone. Outside this window the campaign stops dialling.
Contact list
Import from CSV or Excel, add from the CRM or add by hand. Track Pending, Completed, Answered and Failed statuses.
AI-driven script
Choose a template AI agent or write your own greeting, script and target outcome. Pick a male or female voice.
Start, pause, cancel
Control the campaign with Start, Pause and Cancel. When no contacts are left to call, it finishes by itself.
Skip do-not-call numbers
Numbers on the do-not-call list are skipped with a stated reason instead of being dialled.
Reminder calls
Remind one customer: a main number plus up to 4 backup numbers, a scheduled time, repeating once, weekly, monthly or yearly. Call now and Call again buttons included.
Results become tasks
AI classifies: agreed, declined, callback requested, wrong number, no answer. The summary and next step arrive as a task for the people you choose.
How it works
Prepare list and script
Import contacts, pick an agent or write the greeting and call objective.
Set schedule and limits
Choose trunk, hotline, call days and hours, calls per minute and parallel calls.
Start the campaign
The system dials contacts still pending within call hours and skips numbers on the do-not-call list.
Review results and follow up
See progress, each contact's result and the tasks AI created. The owner calls the customers who need a person.
A real workflow
Demo Clinic reminds patients of tomorrow's appointments
Demo Clinic wants to remind 40 patients booked for tomorrow and learn who needs to reschedule, without the receptionist calling each one.
- Lan (receptionist)Creates the campaign Appointment reminder, adds 40 customers from the CRM and picks the Receptionist agent with the goal of confirming the booking.
- LanSets the call window from 09:00 to 17:00 on weekdays, at most 5 new calls per minute, then presses Start.
- AI agentCalls each patient in turn, reads out the appointment and asks if they will come. Numbers on the do-not-call list are skipped.
- CustomerOne patient says they need to reschedule. AI classifies it as callback requested and creates a task for Lan.
- LanAt the end of the session she checks progress: how many answered, how many failed, then phones the ones who need a new time.
Connects with the rest of hOne
Voice AICampaigns and reminders use a VoiceAI agent to talk to the customer.CustomersCampaign contacts come from the CRM customer list; numbers typed in from outside also work.Tasks & projectsAI call outcomes become tasks assigned to the people you choose.TelephonyCalls go out through trunks and the hotline and appear in the shared call history.
Frequently asked questions
What if a customer does not answer?
That contact keeps its result (no answer, busy) so you can review it and follow up. For reminder calls you can add backup numbers and press Call again at any time.
How do I avoid over-calling?
Set new calls per minute, parallel calls and call hours on the campaign. Numbers on the do-not-call list are always skipped.
How does a campaign make its calls?
With an AI agent or a spoken message, following a script you write or pick from a template.
Where do the results go?
Each contact has a status and a classified outcome. Customers who need a person become tasks assigned to the people you choose.
More in this area: hCall telephony & Voice AI
TelephonyExtensions, trunks, browser calling, history, recordings and SMS through SIMs, linked to customers.Voice AIAI agents answer calls by voice from your knowledge and hand over to staff with a summary.IVR and queuesMulti-step IVR scripts, ring groups, account-owner routing from the CRM, and business hours checks.