Connect existing mailboxes
Webmail > Manage accounts > Add account. Press Auto-detect to fill IMAP/SMTP for Gmail, Outlook, Yahoo and Zoho; enter other providers by hand. Account type: Personal or Shared.
Webmail
Your whole team on company email, no customer missed
hOne connects to the mailboxes your company already uses (Gmail, Outlook, Zoho, your own mail server). You handle email next to customers, tickets and tasks in one place.
The problem
Email is scattered and nobody knows if the customer was answered
Customer emails land in each person's own inbox. When someone leaves, the history goes with them, managers cannot see who replied, and every email is copied into the CRM by hand.
- A shared info@ or sales@ inbox is read by many people but nobody owns the reply.
- You send a quote and have no idea whether the customer opened it.
- Phishing mails impersonating a partner reach the inbox with no warning.
How hOne solves it
One inbox view, tied to your customer data
hOne syncs mail from your IMAP server and sends through your SMTP server. A mailbox can be personal or shared, shown in Chat, turned into tickets, or analysed by AI to spot sales leads.
Key capabilities
Combined inbox, quick filters
View one mailbox or "All inboxes". Filter by Unread, Flagged or With attachments; messages with the same subject group into one conversation.
Automatic rules
Conditions on From, To, Subject, Body, Has attachment. Actions: move, forward, flag, add a label, delete and more.
Compose and schedule
Several sender identities, separate signatures, attachments from your computer or from Documents, scheduled sending, and Undo right after pressing Send.
Open tracking
Turn on "Email tracking" when sending to see Opened N times or Not opened. Read receipt (MDN) and delivery notice (DSN) are available if the receiving server supports them.
Spoofing warnings, signing
Each message shows authentication results and a spoofing risk level. Upload an S/MIME certificate (PFX or PEM) to sign outgoing mail and verify signatures on incoming mail.
AI email analysis
AI summarises a message or a whole thread and picks out intent (purchase, support, complaint), lead score, contact details and suggested next steps.
Links to Chat and Tickets
Turn on "Show in Chat" so each mail thread becomes a conversation in Chat. From any message, press Convert to ticket to assign it.
How it works
Add the mailbox
Enter the address and password; hOne detects IMAP/SMTP. Save and test the connection.
Sync
hOne syncs automatically at the interval and history length you set.
Work the mail
Reply, forward, tag, snooze, convert to a ticket, or open the CRM analysis panel.
Automate
Create rules to sort mail, switch on an out-of-office auto-reply, add signatures.
A real workflow
Shared sales@ inbox at Công ty ABC
Công ty ABC connects sales@congtyabc.vn as a shared mailbox for the whole sales team.
- CustomerEmails sales@congtyabc.vn asking for a quote for 200 uniforms.
- hOneSyncs the message. The rule "From VIP customer domain" flags it and it appears in the combined inbox.
- LanOpens it, reads the AI analysis (intent: Purchase, quantity 200) and replies with the quote file picked from Documents.
- hOneTracking was on, so the sent mail shows "Opened 2 times". Lan snoozes it to tomorrow morning as a call-back reminder.
- MinhSees the same conversation, knows Lan has replied and does not answer twice.
Connects with the rest of hOne
Support ticketsPress Convert to ticket on any message to assign it, apply SLA and report on it.Omnichannel chatTurn on "Show in Chat" so the mailbox appears next to Zalo and Messenger in the Chat inbox.CustomersThe CRM analysis panel pulls contact and company details out of the message.AI assistant & KnowledgeEmail analysis with AI uses the same AI configuration as the rest of hOne.Calendar & bookingMeeting invites (.ics) have an add-to-calendar button, and you can create an invite while composing.
Frequently asked questions
Does hOne give me an email mailbox?
hOne connects to a mailbox you already have (Gmail, Outlook, Zoho, your own hosting). The mailbox stays with your provider and hOne reads and sends through IMAP/SMTP.
Do Gmail and Outlook work?
Presets exist for Gmail, Outlook/Office 365, Yahoo and Zoho. You sign in with your IMAP/SMTP details, using an app password if your provider requires one.
Can several people share one mailbox?
Yes. Choose account type Shared. Signatures can also be shared so others can reuse them.
Can I bring in old mail from elsewhere?
Yes, with the Import/Export page: import many .eml files into a folder you pick. You can export messages to .eml or PDF from the message list.
Are open counts exact?
Treat them as a guide: some readers block images or their mail app pre-loads them, so the count can differ from reality.
How do I use Webmail on my phone?
Open Webmail in your phone browser, or turn on "Show in Chat" and reply from the Chat inbox.
More in this area: Email, Tickets & Marketing
Support ticketsEmail, chat and portal requests as tickets: statuses, SLA, auto-assign, macros, reports.Email MarketingLists, drag-and-drop templates, campaigns, automation and open/click/bounce stats.Landing pagesDrag-and-drop landing pages, email capture forms, versions, custom domain + SSL, view counts.