Call dashboard
See today's calls, missed calls, average duration and the latest calls. A quick-dial box lets you start a call right away.
Phone · Telephony
Every customer call, saved on the customer record
Each employee gets an extension to call and answer from the browser, a softphone or a desk phone. Calls, recordings and SMS sit on the customer record instead of being scattered across personal phones.
The problem
Calls with your customers happen outside your system
Staff call customers from personal numbers and answer on different devices. When someone leaves or is away, the company has no idea who said what to the customer.
- Calls from personal numbers mean no shared history, no recording and no way to see whose call was missed.
- A customer calls the hotline and nobody knows if they are new or existing, or which order they are on.
- Several extensions, numbers and carriers, with no single place to manage and limit them.
How hOne solves it
One phone system, every call tied to the customer record
hOne gives each employee an extension and connects it to your hotline through a carrier trunk or the SIMs in a GSM gateway. Inbound and outbound calls are logged with recordings and the caller is matched to a customer by phone number. Admins set blocking rules, rate limits and international calling in one place.
Key capabilities
History and recordings
Filter by number, direction and status (Completed, Missed, Busy, Rejected). Open a call to hear the recording, add notes, tag the result or add an unknown number as a customer.
Transcript and summary
From the call detail, turn a recording into text with a summary and next actions, when your company has the AI feature enabled.
Extensions for staff
Create extensions one by one or assign in bulk from a starting number. See which ones are registered and disable extensions you no longer use.
Browser and softphone calling
Call and answer inside hOne: hold, mute, transfer to a colleague. Zoiper, Linphone, MicroSIP and IP desk phones work too; Zoiper adds the account by scanning a QR code.
Trunks and PBX servers
Define carrier SIP trunks or GSM gateways with a SIM list. Set a backup gateway, concurrent call limit and a dedicated IVR per trunk.
SMS through SIMs
The SMS page lists conversations per SIM and sends new messages. A thread links to a customer automatically when the number matches.
Blocking and call limits
A blacklist with reason and expiry date, plus limits on calls per minute, hour and day. International calling is closed by default and opens only for the countries and trunks you choose.
How it works
Connect a trunk or SIMs
Add the PBX server and trunk (carrier SIP or GSM gateway) and check the trunk's connection status dot.
Issue extensions
Assign extensions to staff, in bulk if there are many. People sign in to hOne and call, or scan the QR code into Zoiper.
Call, answer, take notes
Call from a customer record or the dial pad. Incoming calls pop up with customer details. After the call, add notes and pick a result tag.
Monitor and control
Review the dashboard and history; set rate limits and the blacklist to avoid over-calling.
A real workflow
Lan at ABC Company calls back a customer about a quote
ABC Company has 6 sales staff sharing one hotline. The manager wants to know who called which customer and which calls were missed.
- Minh (manager)Assigns extensions 101 to 106 to the 6 staff with Bulk assign, and picks the company trunk number as the hotline.
- CustomerCalls the hotline at 10:20 while Lan is busy. The call shows as Missed and the manager sees it on the Overview.
- LanOpens history, sees the customer is already in the CRM, and calls back from the browser.
- LanAfter the conversation she adds notes and a result tag. The recording is in the call detail.
- MinhAt the end of the week he filters incoming calls by status Missed to see which hours need more people on the phones.
Connects with the rest of hOne
CustomersIncoming numbers are matched to customers; calls save on the record and unknown numbers become new customers in one click.IVR and queuesInbound calls pass through an IVR script and ring groups before reaching a staff extension.Voice AIAn extension can point to a VoiceAI agent so AI answers instead of a person.NotificationsMissed calls and new SMS messages notify the staff concerned.
Frequently asked questions
What do I need to prepare to use the phone system?
A connection to the phone network: a carrier SIP trunk, or a GSM gateway with SIM cards. The telephony module must be enabled on your company account, hOne connects to your company's SIP trunk or PBX, and our support team guides you through the setup.
How do my staff make calls?
From the browser inside hOne, or with a softphone such as Zoiper, Linphone, MicroSIP or an IP desk phone. The hCall mobile app is coming soon.
Is recording automatic?
Yes. Recordings are stored on the server and played back right in the call detail, for the number of days set in system settings.
Can I call abroad?
Yes, once you open the countries you need and pick an international trunk; the caller also needs permission. By default hOne only dials Vietnamese numbers, to avoid surprise charges.
More in this area: hCall telephony & Voice AI
Voice AIAI agents answer calls by voice from your knowledge and hand over to staff with a summary.Call campaignsCall a customer list or remind one person at a time with AI, within call hours, with results as tasks.IVR and queuesMulti-step IVR scripts, ring groups, account-owner routing from the CRM, and business hours checks.